Broke my heart working there... my overview of Lush has changed since working there - Sales Assistant Lush Employee Review

2.0
Jan 7, 2017
Recommend
CEO approval
Business Outlook

Pros

Staff discount at 50% Able to try as many samples from many products as my heart desired.

Cons

Completely disorganised, the store is filthy, staff kitchen probably not safe to consume food in, the loos were worse than a gas station- no sinks to wash hands! For a green company the waste is horrendous :(

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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