As wonderful as the company is, working there is a whole other story - Sales Assistant Lush Employee Review

2.0
Jul 2, 2017
Recommend
CEO approval
Business Outlook

Pros

Fantastic opportunity to grow within company. Great pay and discounts.

Cons

I HATE the rule of reapproaching customers over and over. As someone who shopped at Lush for a long time before working there, I can say for a fact that as a customer I hated it too. It comes across as desperately pushy and if anything I feel like I drove most of our customers away. When I wasn't feeling up to pushing I would watch for people who actually wanted the assistance or wait until someone asked me for help. In the mean time I would clean, restock or provide demonstrations of products. I always had more success with that but I would still be told off by managers, asm or supervisor. I left feeling as though I was terrible at my job and at retail in general

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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