Lovely products, horrible place to work - Anonymous employee Lush Employee Review

1.0
Jul 4, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

50% off Some colleagues were friendly

Cons

Forcing staff to harass customers has to stop. I was taken to one side and told off numerous times for not forcing myself on people that clearly did not want to be spoken once I had already greeted them. I enjoyed the job at first, as I feel like they start you off gently, but once I had been there a few weeks that all changed and I realized a job harassing people to buy soap was not for me.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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