You'll gain experience but lose your life - Store Manager Lush Employee Review

3.0
Jan 23, 2016
Recommend
CEO approval
Business Outlook

Pros

- 50% staff discount - Complimentary spa treatments once you pass your probation - Regular training sessions - Positive ethics & values - Great bonus scheme

Cons

- No support from higher up - Normal to be working 50+ hours a week - Lush enables/fosters a culture where absences amongst staff don't require any consequences. This leads to higher absence levels and affects store performance and Management morale.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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