Great place to work if you're starting out or looking for a positive, energetic retail environment. - Shop Assistant Lush Employee Review

5.0
Jun 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Friendly and supportive team – great atmosphere to work in, especially for younger staff. Well-structured training – you quickly learn how to interact with customers and sell without being pushy. Products are high quality and ethically made – it's easy to stand behind what you're selling. Flexible shifts – ideal if you're a student or need part-time work. Communication with the manager was clear and straightforward, no unnecessary drama. Generous staff discounts – a big bonus if you're into the brand.

Cons

Limited opportunities for progression unless you're full-time or planning to stay long-term.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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