Lyft Driver Support is concerning. - Driver Lyft Employee Review

1.0
Feb 21, 2022
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, so you can work whenever you need be

Cons

- Lyft driver support is extremely disappointing. My phone froze and I had to cancel the ride after completing the trip and dropping the customer off to their location. Lyft refused to pay me by excusing it as "we stop tracking rides after they're cancelled" - to which I asked why not because they had the data showing I finished the trip (because I cancelled AFTER the trip completed) and the consumer's contact to confirm I dropped them off. To this, they didn't have a response, so I asked them if I could get a phone number to talk to a representative - to which, they just ended the conversation on Lyft support. Just know that if you have technical difficulties, they don't care. I've been with Lyft for a couple years and this was the last straw. Uber has better support for their drivers.

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5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Meaningful projects. Good science community environment. Good work life balance.

Cons

Company's primary focus is still on ride-sharing business so stock price does not go up.

4.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Academic environment that has a lot of interesting science problems from mapping, optimization, plus all the usual user metrics. Rewarding and complex problems that often have a lo t of tradeoff.

Cons

For how good the ICs are, leadership is equally bad. Just riddled with poor decisions top/down. Also given the current state, Uber is just too strong of a competitor and you feel that pressure every day.

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