Skip M&T; there are better places to work - Customer Representative I M&T Bank Employee Review

- Lack of Competent Management (DC Metro) - Lack of Advancement opportunities unless you are interested in sales - Lack of Competent Support personnel (Overall, with the exception being the IT Help Desk...they know what they're doing) - Unrealistic Sales expectations Originally I worked for Provident Bank but because Provident merged with M&T in 2009 we became part of the M&T family. M&T Management, at least in the DC Metro area (VA specifically) does not have a clue what to do. Sales pressure is everywhere and little, if any thought is given to operations. M&T is hemorrhaging their competent staff because of the VERY low wages compared to other banks in the area as well as gross mismanagement. If you work in a branch, in ANY position you have sales goals. If you do not meet those goals you will be hounded constantly. Managers have been caught changing hours so that overtime is not present and when confronted they have a different excuse every time as to why this is something acceptable for them to do. When HR is contacted they refer it to another department who in turn refers it to a third department who will refer you back to HR. No management on any level wants to "put their neck out there" and make a decision, always referring it back to someone else so that they can't be held accountable. Customer Support number is a joke as all they ever do (besides giving incorrect information to the customer) is refer livid customers back to the branch that referred them to the customer service line in the first place. In store branches are left out in the cold so to speak as all the back office support services close down at ~4PM leaving 3 hours where in store branches cannot call anyone for any assistance, with the exception of the IT Help Desk. Branches are intentionally under-staffed with FT employees being told on a daily basis that they shouldn't complain that they went from 40 hours to 32 hours because M&T can replace them with someone else within a week and they should be thankful they have a job. Advancement is non-existent...the position you start in will likely be the position you still hold years from now if you end up staying with the company that long. You are frequently asked to do the job of your superior (ex: teller line staff doing managerial duties) as well as those in other departments such as Mortgage reps and Investment reps.