Pros
Health benefits are fair for the industry.
Cons
M&T’s culture is stuck in the past. It works to be both a community bank and a large regional player but the result is a bank thats a jack of all trades and master of none. The bank’s biggest weakness is its approach to managing human capital. First, management believes tenure is the font of nearly all knowledge and value. Second, they believe the best people self-select into staying for decades when in fact their most talented employees typically walk out the door within three to five years of being hired. Third, there is very little accountability for poor performance resulting in entire departments and teams being populated by under performers and creating roadblocks to customer service. The human capital problems of the bank drive dysfunction in every facet - from customer facing teams in commercial and retail segments to credit and operations. Senior management does not recognize the human capital problem as an issue, believing its an operational issue.