I wish so very much that things were different hthere - Customer Service MOD Pizza Employee Review

2.0
Jun 21, 2016
Recommend
CEO approval
Business Outlook

Pros

The genuinely kind people were amazing and I still talk with a couple of them via text.ANY color hair, hairstyles that are considered "offensive, inappropriate, unprofessional" anywhere else are ENCOURAGED! The music is always on and is on a decent station. Examples are Bowie, some 90's hits, and many more. Ink and piercings are also encouraged. There are some really good people and hard workers there. And free pizza every single time you work no matter if you work 12 hours or 30 mins. You can just make a pizza and take it home. Free salad and drinks as well. I truly thought I was going to be there for the long haul. Some of the employees are so very kind but sadly there are less than five. I miss it very much. Faced paced, always something going on, fun and full of people almost all the time. Pay is pretty sweet at $10 to start and $10.50 after 90 days. Vacation time and sick leave is earned.

Cons

Where to start? I was duped into false hope that I would be safe there. I was even told that I "would be taken care of" as long as I work hard I will go far. Not a moment of proper and/or consistent training, chastised and threats of losing my job that I so badly needed because I had NO actual training. I was threatened that if I wasn't up to what ever their standard is by the next two days I would be let go. I had been there for four days, these days being made to press dough. No actual pizza assembly training or practice. The managers are always "off" on days that I remember HAVING TO be there like Friday, Saturday and sunday when I was a manager at a similar establishment. My hours went from 38 to 15 as "punishment for talking to the customers too much" while I prepared their food. I'm almost 30 years old and I have never in my 12 years of customer service heard from a manager or associate that talking with a guest is a problem. Fellow cooks will just walk away from the make table and then there is only me. So I chat with the guest. Not going to put my head down and pretend they aren't there or ignore them when they start a conversation. Anyway I could sit and write a ten page letter about all that's wrong with the way this place is being run but I dislike the way speaking so negatively makes me feel. Basically it's a lot of phony, caddy, two faced bull and it was worse than Jr high. And people that were there from the beginning were fired "because they said so or we don't really like you". Some quit out of fear for their sanity. I have trained many people and nobody is perfect within one working week.

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MOD Pizza Response
10y
First and foremost, thank you for your review, and thank you for acknowledging the positive experiences as well as the parts that caused you frustration. I am so sorry that your time with us ended this way. It sounds like we weren’t straightforward with you when it came to our expectations. Our ultimate goal is to provide a meaningful opportunity for individuals such as yourself. We understand that not everyone will be with us forever, but we do want this to be a positive, worthwhile experience for everyone – no matter how long their journey with us may be. I would really appreciate having the opportunity to discuss this with you further – please email hr@modpizza.com. I think your experience can provide us with some insight into ways we can improve the experience for all of our MOD Squaders. Thanks again.

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5.0
Jun 7, 2026
Anonymous employee
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CEO approval
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Pros

Good team and free pizza

Cons

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3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun place to work, fast paced environment, often pleasant coworkers, flexible schedule, decent tips, great location.

Cons

Original family that started the chain had to sell (2004). The corporation that bought it seems to be trying to run it into the ground. Took away benefits and perks from employees, swapped out higher quality products for cheap, low quality products, and to cut their own costs down, won't allow enough team members to work a shift, leaving us short handed and overworked. Customers paid the price by having excessive wait times for their food and frequently walked out. It was embarrassing! Our store didn't have a manager for a full year, which only added fuel to the fire. What started out as one of my favorite jobs of all time turned into nothing less than a nightmare.

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