Pros
Free food, decent pay, fun and engaging coworkers, and returning customers are the only good parts of working for MOD anymore.
Cons
Where do I even begin..... When I first started, MOD was a very small company, and was truly a family atmosphere. Every store did the exact same things and the standards were laid out and made very clear. Training was great because people actually cared, and it showed by the success that we had from 2015-2018. During our growing phase is when everything started to go downhill for MOD. Leadership was CLEARLY too focused on opening new locations rather than refining their standards, and adjusting them as needed. This negatively impacted the company in a way that I am not sure they will ever be able to recover from. Along with this, MOD has a habit of hiring people who were not qualified for the job which has created huge trust issues between the support center and the stores. Its ok to hire second change employees, but it is not ok to keep those people if they are cancer to the company. MOD will also have you believe that they are all about career growth and providing their employees with the "best opportunities for improvement," but refuse to promote people who actually deserve it, and favoritism clearly reigns supreme here. If you want to be an AGM, get ready to be stuck in that role forever. They say you will be given a promotion 3 months into the AGM role, but I personally have seen people get stuck in that role for 1-2 years and never have any opportunity to progress their professional career. Did I mention that AGM's make less than their all star captains? What exactly would be the point of someone taking a pay cut for more responsibility and stress without a guaranteed future as an AGM? You wanna work in the support center? Too bad... doesn't matter if you have internship experience WITH MOD, years of experience on the store level, and a college degree from a very respected school, they want external hires with none of those things. What a joke.