Some Good, Some Bad and Ugly. - Design Services Manager MOO Employee Review

2.0
Apr 12, 2021
Recommend
CEO approval
Business Outlook

Pros

I'm very proud to have worked for MOO for 9 years. It was a great environment to make longlife friends and had grown in my career with support from certain managers. I worked with a great team of graphic designers and production artist. Had often travelled to different offices, and enjoyed some of the normal perks provided by trendy start up companies.

Cons

My experience during my career has been similar to many Black people in corporate or startup settings, we are often met with a lot of microaggressions and in fear of repercussions for speaking out. We're taught to keep our head down and just get on with the work. Reminds me of what Laura Ingraham said to Lebron James (Shut up and Dribble). I’m going to tell you about two incidents. First is the treatment by a manager. All of my minor mistakes were highlighted and I wasn’t coached or praised during this time. I was part of a team of two, me, a Black male and my coworker, a White male. He was met with a lot of praise and encouragement. This wasn’t new to me, I just sat down and got on with my work and prayed that I wouldn’t have to deal with microaggressions from this manager on a daily basis. Unfortunately, this situation couldn’t be avoided and ended up with me raising a grievance to HR. The experience wasn’t great as I felt it wasn’t taken seriously (it wasn’t investigated) and I had come across as a trouble maker. Mediation was done but nothing improved, and I had to work with this manager for another year or so. Second, was the treatment by security staff at the front door to the office. It was okay at first but it became often all of a sudden, I was being stopped at the door for my pass to be checked. This felt targeted as I would often see my white colleagues walk past with no issues. This situation reiterated the lie that my face doesn’t fit in a corporate setting. While this situation was hurtful, I had felt I was fully supported by the HR team. Amongst the clear institutional racism and bias, you had at times a very toxic work environment. Over the years, teams became very clique and favoritism was a tool often used for promotions and high favor. Also, pay was not reviewed correctly. In my experience, I was left under paid for 3 years.

Explore other reviews about MOO

5.0
Jun 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Supportive management and welcoming hiring team, The management and hiring team are incredibly friendly and approachable. They have a thoughtful and well-structured onboarding process that makes new hires feel welcomed and helps them get acquainted with the company quickly. It really sets a positive tone from day one.

Cons

None that I have come across yet.

avatar
MOO Response
11mo
Thank you for your kind words! We’re so glad to hear your experience with our hiring team and onboarding process has been positive. Creating a welcoming, supportive environment from day one is something we truly value, and it’s great to know that came through. We appreciate you taking the time to share your feedback! If there is anything further you’d like to share, please reach out to CPO@moo.com. Thanks again for your review!
1.0
Apr 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hybrid, flexible, benefits are through the UK

Cons

Over the years, the company’s culture has steadily declined. What was once a positive and collaborative environment has shifted into one that appears to tolerate unprofessional behavior, reward favoritism, and lack strong leadership by example. Employees do not feel safe voicing concerns, even when those concerns are presented constructively with potential solutions. This has created a culture where open communication is discouraged rather than supported. There are also significant concerns regarding sales management. Leadership behaviors and work ethic at times fall short of expectations, with managers assigning responsibilities outside of employees’ defined roles, offering limited coaching, and not consistently demonstrating accountability. In some cases, work completed by team members is not appropriately recognized. Accountability overall appears to be lacking. Employees are frequently left feeling undervalued, which has contributed to low morale. While the organization promotes a commitment to work-life balance and a people-first (“keep it human”) culture, these values do not always align with the day-to-day employee experience. As a result, the company has experienced the loss of highly skilled and talented sales professionals. Recent organizational changes, including significant layoffs and the transition of roles to lower-cost regions, have further impacted trust. This has been particularly challenging given prior reassurances about job security. At this point, the organization has lost credibility with many employees due to these inconsistencies and decisions.

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