employer cover photo
employer logo
employer logo

MSC Industrial Direct

Engaged Employer

Breathing down your neck management, crap pay - Customer Service Representative MSC Industrial Direct Employee Review

1.0
Jun 23, 2013
Recommend
CEO approval
Business Outlook

Pros

M-F schedule...paid vacation, sick time

Cons

Pay is horrible. Constant absent management, they abuse there privileges by taking 3 hour lunches, coming in late, leaving early, talks on phone with friends family, never around. But if you are ONE minute late because of traffic you have to sign all these forms, get spoken too, possibly written up. It's very micro managed, management does not lead by example. They have favorites. they have attitudes and act as if since they are managers/supervisors, that exempts them from doing any work what so ever. Extremely stressful. Gained 30lbs since working there, and currently on anti depressants. I make just a little above minimum wage...so I don't know why they other people reviewing are saying they make $60,000 because that's a lie. It's more like $25,000. My building I work in is disgusting and falling apart, I have a mouse trap underneath my desk(I did not put it there, it was there since I started), there's ant traps in the bathroom, kitchen and more rat traps scattered around the place. Buckets around the building because I roof leaks. Management would rather use budget money to re due there offices instead of fixing building. They take advantage of the young, computer savy associates, giving them more work and responsibilities then others, rather then the more experienced higher sales associates. I can't stress enough how horrible it is. I'm a current employee but not for long. Also there is no advancement, this is not a "stepping stone" job as they describe, the associates who work there all have been there for 10, 15 & 25 years..and there counting down the days to retirement !!!

Explore other reviews about MSC Industrial Direct

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Inclusion, flexibility, opportunity for advancement, variety of positions, benefits, locations, pay

Cons

Too little public presence, disconnect between corporate, sales/customer care, and warehouses.

3.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary is good, office is nice

Cons

MSC has a new CEO and several external executive leaders who have joined the organization with a clear vision to transform the business. The people are genuinely good and committed, but many of the company’s systems, distribution processes, and technology are significantly outdated. The company recognizes the need for transformation, which is why it has brought in experienced external leadership. However, there appears to be a gap between the transformation vision and the level of investment required to execute it. Large-scale initiatives often face resource and funding constraints, making it difficult to move at the pace needed

1
See reviews by: Helpful|Rating|Date|All