OK If looking for Experience to Work Someplace Else - Customer Service Representative MTM Health Employee Review

2.0
Nov 22, 2019
Recommend
CEO approval
Business Outlook

Pros

Onboard Training was good in classroom.

Cons

Old systems and software that have a lot of glitches. Everything done with function keys; no mouse. Trainers and others try to pump you up about career advancement but I believe it is more of who you know. There were 2 in my training class (only there for the first two weeks for orientation and system background) that were hired into positions that should have been promotions for current employees. During breaks and classroom visits, I saw that they were friends with the "right" people. The jobs were not given due to their experience. I also know a person who was hired in as a supervisor after being fired from a company where we both previously worked. Another con is that you do not get holiday pay or benefits until you've been there 3 months. That would have been Thanksgiving, Christmas and New Year's for my class. You also get your birthday as a holiday but only after 3 months. Insurance does not start until your 3rd month. I guess because there is such a huge turnover MTM decided they can save a lot of money by using the 3 month rule. They hire work from home but I don't think it is a good idea to send somebody home to work with only classroom training. Sets you up for failure. If you do work from home, you have to provide all your own equipment.

Explore other reviews about MTM Health

5.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Full-time, WFH, benefits, company culture, great support from managers and upper management, flex time, opportunities to promote within, respectful workplace.

Cons

The pay could be higher.

3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

pay is decent, meeting the people you take to appointments, being independent

Cons

There is no help. You do have a driver support to call for rides and they have been the most helpful. The team manager over you that is supposed to assist you with problems you only have a text number. When I have tried to contact to ask questions I get no response. When you email MTM about questions they are rude and don't actually read the emails you send and direct you back to your lead who doesn't respond to any messages. They do not give you access to marketplace to choose your trips and instead they throw all rides not in order but all over the place. Having to spend hours rearranging and turning back rides because it conflicts with other rides. They don't even look at distance or time. Sometimes it will say to pick someone up and take them to an appt an hour away and then they want you to drive back an hour and do trips for $10 and then drive back to get the other person. People who have worked there a year should be allowed access to marketplace we know our town. It would be easier to be able to select the trips and route. Gas is too high to make unnecessary extra trips.

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