Salary too low for amount of work - Customer Service Representative MUFG Employee Review

2.0
Sep 21, 2025
Recommend
CEO approval
Business Outlook

Pros

- Friendly office environment - Regular promotion opportunities

Cons

- Minimum wage - Expected to obtain a lot of information, and you don't get a pay rise until you can service the 3 major lines, but you may have to service smaller lines, which don't lead to a salary increase before you progress to all 3 main ones. - Short training, and you learn a huge chunk of the content while on the phones, leading to mistakes.

Explore other reviews about MUFG

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Staff frequently highlight a collaborative, friendly work environment with supportive colleagues and managers who generally want to see their teams succeed

Cons

Employees have expressed frustration over strict mandates (requiring up to 4 days a week in-office), which have heavily impacted work-life flexibility

3.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

- Learning - Networking - Great & Friendly people

Cons

- not enough training, have to find resources yourself - not enough career progression in the bank for back office roles - doing work that sometimes isn't useful - old technology - AVP's doing VP work because of layoffs to save money

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