West Coast hour difference - Customer Service Representative Magic Ears Employee Review

3.0
Dec 2, 2020
Recommend
CEO approval
Business Outlook

Pros

For most situations, good communication using email. Facebook group is really helpful.

Cons

For west coast teachers, the time difference can be challenging. 1/2a.m. to 5a.m.. Also, little assistance from company when there is a completely uncooperative student. In a 25 minute class there is little an online teacher can do to handle a disrespectful student. When 99.9% of the time the teacher is successful, after there is 1 complaint in 1500+ students, they will lock you out of the system.

Explore other reviews about Magic Ears

5.0
Sep 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, no pressure, as long as you are prompt.

Cons

Classes have been declining after the changes 3 years ago.. Great pity! Wonderful school!

2.0
Apr 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay is pretty good if you can commit to enough hours to earn bonuses

Cons

hours are Beijing time, so very early morning in the US They have switched to homeroom classes, so you can't just open your schedule on days you are available and get scheduled, which was what made this attractive before as a filler for when other jobs weren't as active

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