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Map Communications

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Map Communications reviews

MAP destroyed Ruby! - Remote Receptionist Map Communications Employee Review

2.0
Dec 22, 2023
Remote receptionist
Recommend
CEO approval
Business Outlook

Pros

Ruby was the BEST company I've ever worked for. They took pride in their employees and appreciated us for our hard work and our Customers also beamed with joy to hear from a Ruby Receptionist. You have to work 36hrs or more per week to qualify for FT benefits which now only include ESOP, 401K, PTO of less than 5hrs each month (around 2 hours or less earned bi-weekly depending on how long you've worked for Ruby/ MAP), $15,000 coverage for life insurance with the option to purchase more through Guardian, and health insurance, but you have to pay for your own vision and dental premiums and they cut off our STD and LTD benefits.

Cons

MAP recently acquired Ruby Receptionist, a 5-star organization that had won multiple awards, and whom quickly tumbled down once they sold to MAP. We were spoiled Employees, however, our voices were HEARD and our CEO kept very open communication and involved us in new software implementations and ANY organization changes. MAP is a 2.5 star company. One would have assumed that MAP would have seen how happy and motivated our Employees were and then applied the amazing benefits we had from wellness days, sick time, regular scheduled breaks, a generous PTO, UPTO, performance incentives, Sabbatical, and more to their current organization to bring them up in ratings instead of crashing the entire organization as one. If you reside in OR, WA, and I think possibly AZ, you get to take 2 - 15 minute paid breaks and a half hour unpaid lunch break. If you reside in MO, KS, or TX, they're making us take either 2 - 30 minute unpaid breaks through-out the day or an hour unpaid without any other breaks scheduled. They're punishing employees for stepping away for a quick BRB to use the bathroom during their work day. Rubys are trying to hang onto every fiber of their well-being, but our mental health has declined since MAP has taken over and it's very apparent in several comments from Employees on channel posts. It's SAD! MAP has done Ruby employees pretty dirty. Our voices are no longer being heard. They gave raises to try to make up for them taking away the benefits... what made Ruby the best place to work for!! I had never met a sad and distressed soul at Ruby UNTIL MAP came along. Now, we're all waiting and wondering when our last day will be upon logging on for the day. We are on egg shells walking into changes nearly every day... changes to operations, meeting robotic expectations, and more. We have gone through 2 Operation Managers since MAP has taken over. We had lost several inspiring and amazing Coaches aka Supervisors, and sadly many had been with Ruby for years before their jobs were abruptly turned over to dust and they were left with the option to quit or step down. Many who tried to step down, HR wouldn't work with their schedules as a Receptionist, and so they were forced to quit. Literally not making this up! It's truly a hostile and truly sad environment. Farewell to Ruby and our mission statement! Welcome, MAP! The worst company I've ever worked for.

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Map Communications Response
2y
Our Rubys and customers continue to be the heart of our business. We understand that in times of rapid change, not all communication cascades to each person in the organization, and that can cause assumptions to be made. To fulfill our brand promise, having receptionists available to greet our callers is paramount. We adjusted time-off allotments and our full-time eligibility requirements to continue to meet our customers' needs. Additionally, we offered each Ruby that did not meet these requirements the option to modify their work availability to maintain their benefits. For flexibility, part-time schedules are provided to existing Rubys when possible; however, our traditional schedules are full-time. We are pleased to offer our eligible Rubys, which comprise 90% of our workforce, generous benefits that include comprehensive health/medical coverage, a 75% full match for employees and their families, and an Employee Stock Ownership Plan introduced in 2023. All acquisitions come with some realignment and changes in staffing. Our updated technology and access to in-house resources created some role redundancies. Through the acquisition process, the Map and Ruby executive teams collaborated closely to minimize layoffs and disruptions where possible. In areas where a return to roots was viable, supervisors were offered the option to transition into a receptionist role while keeping their salary/benefits package and schedules intact. The Services department follows a standard ready-time adherence model, which allocates an additional twenty-four minutes in a traditional eight-hour shift for unplanned events – in addition to scheduled meal/ rest breaks. Performance management continues to be handled by Ruby's leadership. Performance and disciplinary policies are published and acknowledged by each employee. Ruby's policies and coaching practices are designed to support incremental growth and improvement. With the exception of egregious behavior, performance plans are created with enough runway for the employee to make the needed changes to succeed. If you're interested in getting more clarification, please feel free to schedule office hours with any member of the Ruby or Map leadership teams.

Explore other reviews about Map Communications

5.0
Jul 10, 2026
Call center agent
Recommend
CEO approval
Business Outlook

Pros

Works around your schedule for part time

Cons

I didn't have any cons.

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Map Communications Response
2w
Thank you for your 5-star review and for sharing your experience with us. We are so glad to hear that our flexible scheduling helped make balancing part-time work easier for you. Creating a workplace that supports our employees needs is something we take great pride in. We appreciate your feedback and wish you all the best in your future endeavors.
1.0
May 9, 2026
Virtual receptionist
Recommend
CEO approval
Business Outlook

Pros

Good Pay - IF you have perfect attendance. I'm sorry but there are no other pros.

Cons

In my 40+ years of working, this is the MOST micromanaged company I have ever worked for. Cameras watching your every move (there's even a camera in the breakroom watching you), attendance policy leaves ZERO room for error. I quit eating my lunch early to make sure I clock in on time to NOT LOSE my attendance bonus. Calls come in back to back to back leaving you little to no time to decompress if you get a rude caller or emotionally difficult situation; yes you can pause the calls but that goes against your metrics and can get you written up. This company has a HIGH turnover rate, mainly due to the micromanaging and being treated like a robot. I witnessed a LOT of great worker give up and quit because of the constant monitoring by supervisors and management. Once person was given a "final warning" because his/her cellphone was caught on camera AFTER HOURS in a closed call center. One can understand the no cell phone on the floor policy but this is after hours when it's really none of their damned business; especially when this particular location was closed for the night and no sensitive information was visible ANYWHERE. Another employee was written up for simply taking food from the call center when they were told they could (this was from an employee event that occurred earlier and that employee wasn't there during the time and was told they could take something home) and it was seen on camera by corporate monitoring the video. Part-time employees cannot accrue vacation time making difficult to take time off and do anything. This is especially difficult for those also working a fulltime job (like myself) who travel for vacations. I could think of quite a few more things but IMHO, this company doesn't care and would not be receptive to changes that might make things better for employees.

1
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Map Communications Response
1mo
Thank you for taking the time to share your perspective. We recognize that our workplace is not the right fit for everyone. As a provider entrusted with handling sensitive customer information across a variety of industries, we maintain strict security, privacy, and compliance standards. Our operations are governed by requirements related to HIPAA, PCI, HI-TRUST and other client specific obligations, which included controlled work environments, monitoring practices, attendance expectations, and policies regarding personal devices in operational areas. Many of the practices referenced in your review are designed to protect customer information, support regulatory compliance, and ensure consistent service delivery for our clients. While these standards can feel structured compared to some workplaces, they are necessary components of operating in a highly regulated environment. We also understand that call center work can be demanding. For that reason, we continually review employee feedback, operational processes, and wellness initiatives to support our teams while maintaining the standards our clients expect. While your review references alleged disciplinary matters involving other individuals, we do not discuss, confirm, or comment on the employment circumstances, performance management, or corrective actions of any current or former employee. Respecting employee privacy and confidentially is important to us, even when details are shared publically. We are committed to recognizing and supporting employees through a variety of programs, events, and initiatives designed to celebrate their contributions and foster a positive workplace culture. At the same time, we must balance employee experience with our obligations to clients, regulators and the industries we serve. We also believe transparency is important. Compensation, benefits, scheduling expectations, and eligibility requirements are communicated during the hiring process and are outlined in our employee policies so that candidates can make informed decisions about whether the role aligns with their needs. We appreciate all employee feedback and continuously evaluate our practices to ensure we maintain a workplace that balances accountability, compliance, customer service and employee support.
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