Respond to the author of Dishonest and Corrupt - Sr Sales Executive Map Communications Employee Review

5.0
Apr 29, 2024
Recommend
CEO approval
Business Outlook

Pros

I would like to respond to the author of Dishonest and Corrupt. I am a past Employee of MAP Communications and started out as a junior sales representative in 1994. Over the course of my 29 year tenure I retired as a Sr. Sales Executive and I was fortunate enough to be able to participate in the ESOP from the very beginning. The author here really does not have a full handle, if any, on how an ESOP works and I suspect was not employed at Map for very long. The MAP ESOP is far from a “farce” and I would like to lay out a few facts so people can understand the tremendous opportunities that an ESOP provides to employees. ESOP’s are 100% regulated by the US government and are audited with strict guidelines - and by design are a retirement plans Employees are given Employee Stock each year based on a few criteria; the performance of the company over the prior 12 months the employees tenure and the employees pay scale. Most important …. unlike a 401(k) plan, which MAP also offers, the employee never has to put a dime into the ESOP! I used to find that with new acquisitions not all of the new employees took the time to understand the ESOP, but let me tell you first-hand, that the ESOP is very real. I was able to retire from MAP at 54 years old after a fantastic career of 29 years, and the ESOP providing my family with generational wealth. I also have colleagues that have also retired from MAP (most early) over the past several years, and most with hundreds of thousands of dollars in payouts and even a few with millions. Better yet, payments are able to be rolled into an employee’s personal IRA account where the dollars sit (and hopefully grow) tax free, subject to tax only as dollars are withdrawn. I do hope this helps folks understand ESOP’s a bit better and from a perspective from a former ESOP participant.

Cons

Over my tenure at MAP I did not experience many Cons - I found that Management had open door policy to voice concerns and they were addressed fairly.

Explore other reviews about Map Communications

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Works around your schedule for part time

Cons

I didn't have any cons.

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Map Communications Response
2w
Thank you for your 5-star review and for sharing your experience with us. We are so glad to hear that our flexible scheduling helped make balancing part-time work easier for you. Creating a workplace that supports our employees needs is something we take great pride in. We appreciate your feedback and wish you all the best in your future endeavors.
1.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Pay - IF you have perfect attendance. I'm sorry but there are no other pros.

Cons

In my 40+ years of working, this is the MOST micromanaged company I have ever worked for. Cameras watching your every move (there's even a camera in the breakroom watching you), attendance policy leaves ZERO room for error. I quit eating my lunch early to make sure I clock in on time to NOT LOSE my attendance bonus. Calls come in back to back to back leaving you little to no time to decompress if you get a rude caller or emotionally difficult situation; yes you can pause the calls but that goes against your metrics and can get you written up. This company has a HIGH turnover rate, mainly due to the micromanaging and being treated like a robot. I witnessed a LOT of great worker give up and quit because of the constant monitoring by supervisors and management. Once person was given a "final warning" because his/her cellphone was caught on camera AFTER HOURS in a closed call center. One can understand the no cell phone on the floor policy but this is after hours when it's really none of their damned business; especially when this particular location was closed for the night and no sensitive information was visible ANYWHERE. Another employee was written up for simply taking food from the call center when they were told they could (this was from an employee event that occurred earlier and that employee wasn't there during the time and was told they could take something home) and it was seen on camera by corporate monitoring the video. Part-time employees cannot accrue vacation time making difficult to take time off and do anything. This is especially difficult for those also working a fulltime job (like myself) who travel for vacations. I could think of quite a few more things but IMHO, this company doesn't care and would not be receptive to changes that might make things better for employees.

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Map Communications Response
1mo
Thank you for taking the time to share your perspective. We recognize that our workplace is not the right fit for everyone. As a provider entrusted with handling sensitive customer information across a variety of industries, we maintain strict security, privacy, and compliance standards. Our operations are governed by requirements related to HIPAA, PCI, HI-TRUST and other client specific obligations, which included controlled work environments, monitoring practices, attendance expectations, and policies regarding personal devices in operational areas. Many of the practices referenced in your review are designed to protect customer information, support regulatory compliance, and ensure consistent service delivery for our clients. While these standards can feel structured compared to some workplaces, they are necessary components of operating in a highly regulated environment. We also understand that call center work can be demanding. For that reason, we continually review employee feedback, operational processes, and wellness initiatives to support our teams while maintaining the standards our clients expect. While your review references alleged disciplinary matters involving other individuals, we do not discuss, confirm, or comment on the employment circumstances, performance management, or corrective actions of any current or former employee. Respecting employee privacy and confidentially is important to us, even when details are shared publically. We are committed to recognizing and supporting employees through a variety of programs, events, and initiatives designed to celebrate their contributions and foster a positive workplace culture. At the same time, we must balance employee experience with our obligations to clients, regulators and the industries we serve. We also believe transparency is important. Compensation, benefits, scheduling expectations, and eligibility requirements are communicated during the hiring process and are outlined in our employee policies so that candidates can make informed decisions about whether the role aligns with their needs. We appreciate all employee feedback and continuously evaluate our practices to ensure we maintain a workplace that balances accountability, compliance, customer service and employee support.
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