fun, fast-paced place to work, great customer service experience - Front Desk Associate Marriott International Employee Review

4.0
Apr 3, 2012
Recommend
CEO approval
Business Outlook

Pros

Huge hotel discounts Get to meet a lot of people There are slow days, but (depending on the hotel) you are always on the go, which makes time go by faster Good experience for customer service and professionalism. If you are not a good multi-tasker, you will be after working a front desk

Cons

I thought the compensation could have been a bit higher, considering that front desk is the face of the hotel. Front desk is where all the complaints come to, even if it has nothing to do with you. As a front desk associate, you are asked to help out anywhere and everywhere in the hotel, when needed.

Explore other reviews about Marriott International

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great company, great team, hours are flexible and the team is great. a lot of room to make money

Cons

strict on their callout policy. sometimes you need coverage and team members aren't willing to cover for you and you are left with dealing with the write ups. Hard to move up unless you are favorited

3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Free meal, great management team that genuinely cares about the employes.

Cons

Employee parking is a daily struggle with no real solution in sight. Traffic in/off the island is just as bad. Co-workers are hit/miss. Some care and truly want to do their part, others just there for a temporary paycheck. A lot of turnover with new faces weekly.

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