Great Company - Guest Service Representative Marriott International Employee Review

5.0
Aug 21, 2012
Recommend
CEO approval
Business Outlook

Pros

The staff, opportunity, and guest interaction.

Cons

Being blamed by guests for personal mistakes or misfortunes.

Explore other reviews about Marriott International

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great company, great team, hours are flexible and the team is great. a lot of room to make money

Cons

strict on their callout policy. sometimes you need coverage and team members aren't willing to cover for you and you are left with dealing with the write ups. Hard to move up unless you are favorited

3.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Big company with lots of opportunity to explore talent and need combinations that match with your skill set.

Cons

Highly political and extremely slow when it comes to adoption of change. Company leans on temporary employees, supplemental consulting and re-orgs every 6 months or so. It's a volatile environment compared to the relative consistency of the company performance.

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