Used to be great, but not so much anymore - At Your Service Agent-Front Desk Marriott International Employee Review

2.0
Aug 24, 2010
Recommend
CEO approval
Business Outlook

Pros

-Very good hotel discount more than 50% off -Excellent benefits -able to use workout facility, if the property has one for free -cheap meals available everyday, although you probably won't want to eat it

Cons

-Nothing is consitant-everything depends on management, if you have a good manager you'll have a good experience, if you have a micro-manager you'll have a bad experience -work every weekend and most holidays for $10.25 an hour -No time and half for holidays, however you get paid for the holiday, but so does the people who are off, so there is no incentive for working on the holiday -Guest encounters are becoming too rehearsed, what happend to just being warm and hospitable and making the guest feel like they are at their "home away from home"?

Explore other reviews about Marriott International

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great company, great team, hours are flexible and the team is great. a lot of room to make money

Cons

strict on their callout policy. sometimes you need coverage and team members aren't willing to cover for you and you are left with dealing with the write ups. Hard to move up unless you are favorited

3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Free meal, great management team that genuinely cares about the employes.

Cons

Employee parking is a daily struggle with no real solution in sight. Traffic in/off the island is just as bad. Co-workers are hit/miss. Some care and truly want to do their part, others just there for a temporary paycheck. A lot of turnover with new faces weekly.

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