My review of Marshalls - Front End Cashier Marshalls Employee Review

2.0
Aug 4, 2014
Recommend
CEO approval
Business Outlook

Pros

The coordinators that I worked with were very helpful when I was training to become a cashier. Those are the people I will remember for their kindness and compassion. The break room had functional vending machines, a fridge, racks to hang coats, and lockers for our private stuff. The store is not so huge so it doesn't take long to get around. The people around me are nice and I haven't had any personal issues with anyone to date.

Cons

My original position was Men's Department Sales Associate. The store is divided into Men's, Women's, Domestics, and Shoes. Each department is supposed to receive two associates, and instead only receives one. So that leaves one person to pull it together: Clothes on hangers, hangers with the correct nubby, clearance in clearance, Phone cases need to find their packaging. It's not bad work, it's just frustrating when one person has to do it all, and at closing time some people groan at the thought of helping another department. It pressures us to be out a half hour after store closing and if we don't, we don't make payroll. Then hours get cut, nobody wins. I understand that as a part of the retail industry we have to push for excellent customer service. I also understand that we have to push a store brand credit card to customers. But it's come to the point where the actual company has pushed associates to memorize a script that we must give to the customers to gain interest in the credit card. Instead of just asking about it, we must word for word spit this garbage. In my opinion, the credit card would only be worth it if you shop at the place a lot. The 10% you save can be on any purchase you decide to use the coupon for, but it's a one time use. The interest rate on the card is really high so if you don't pay your payments on time, you know the rest. The loyalty card is not worth the hassle. It takes three purchases for you to receive any benefits. The supposed benefits are that you receive emails about upcoming offers at the store, you can enter a raffle to win early shopping hours-about a half hour before the store opens for customers-and "exciting" offers about merchandise that won't be in stores for a couple more weeks. If I get to shop 30 minutes IN THE MORNING before other customers come in, I'd rather wait till the store opens. And often times anyway people confuse the loyalty card for the credit card-the card that ACTUALLY accrues points.

Explore other reviews about Marshalls

5.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great communication, teamwork, and organization

Cons

Strict work environment and hours

4.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Very stable job. There's usually always a shift to pick up and an opportunity to get more money.

Cons

Sometimes management is rude and unsupportive. But there are only a few bad apples.

See reviews by: Helpful|Rating|Date|All