Customer support, building relationship. Customer Feedback. Solving problem - Anonymous employee Mary Kay Employee Review

4.0
Jun 15, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Adequate salary, enough democratic management, strong corporate culture, respectful communication, health insurance, good quality product, enough high standard of customer service, the company care of employee health, good condition of work, comfortable office, good corporate and team building events.

Cons

No clear strategy of company, weak management on location, dismissal of employees, not well-defined communication between departments. Last years the situation abruptly has changed on bad side. Some situations and some decisions made worse the relationship with employees and customers. This situation created the crisis and forced many high qualified employees to leave company. Large volume of work, many stressful situations.

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5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Best work place culture I have ever seen!

Cons

I have no major cons.

3.0
Feb 17, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Wonderful coworkers, amenities at the Mary Kay Building, and overall a mostly pleasant place to work from a day to day perspective.

Cons

Senior management seems totally lost. Strategy is ever shifting, and seems based more on whatever management's current flight of fancy happens to be. Little to nothing has been done to address the very real long-term issues related to the business. There's a reluctance to meaningfully change or address systemic issues leading to an existential risk to the business. It's so bad, the former CEO is suing the current CEO for mismanaging the company. They are father and son. It's that bad.

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