Turnover rate
Constant changes in policies and procedures
Shift bidding at their whim and you have no idea what available schedules will be until it's your turn to choose and then your taken into your sups office and stooped over their desk looking at their monitor or being read to you over the phone and you must make your selection on the spot
when they did a large layoff of 60% of the staff on another campaign they were told they would be working until a specific date but employment was unexpectedly ended 2 weeks prior in November right before Thanksgiving
Management that rallied for agents were terminated
I myself was let go after having my schedule changed 4 times in 3 months and weeks of dealing with being short staffed creating forced overtime and stress and pressure exactly 1 week before Christmas
