Over worked, underpaid, under appreciated, no benefits, no paid time off. A joke. - Sales Associate and Junior Clinic Administrator Massage Envy Employee Review

1.0
Sep 18, 2011
Recommend
CEO approval
Business Outlook

Pros

If you are a teenager and want to make more than minimum wage while you work part time and go to school or if you are interested in learning more about Massage Therapy.

Cons

No benefits for full time employees at the front desk. No paid time off. No paid sick days. No health benefits. No set schedule so the clinic expects you to be available ALL of the time. When you are sick management does not cover your shift, you have to get it covered yourself and since your other employees either hate it there, or aren't allowed to work overtime, this is impossible. This job requires an extremely high tolerance for multi-tasking, high pressure sales, and customer complaints. Management is often young and immature. Gossip runs rampant and management is not trained to deal with their employees effectively. People retain their jobs based on whether they are liked or not liked by the other girls and the immature management. (Making gossip even more important in the mix!) Management abuse their power by sitting in the office goofing around on facebook and the internet or texting while other employees pick up their slack. For some reason, the assistant managers are usually the worst. Twenty-something girls with no management experience who act like are straight out of the movie "Mean Girls." Commission scale for memberships sold is very, very, very LOW. Since this is clearly not an appropriate job for grown ups, the company hires young girls- the turnover is high, the computer system is not easy to learn (making it annoying to work with so many new people so much of the time) and the sales expectations are not realistic. Massage therapists are unhappy, underpaid, and under tipped. All in all, a pool of gossip and negativity. Avoid at all costs.

Explore other reviews about Massage Envy

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

We have consistent hours available

Cons

The only thing I can think of

avatar
Massage Envy Response
1mo
Thank you for your positive review. We're thrilled to hear that your experience as an employee in a Massage Envy franchised location was a positive one.
2.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

good chance to build office skills to enter higher role. work here if you are tired of working in food service and want to build computer skills for office work.

Cons

pay is dirt, VC firm that owns half the company is constantly making things worse, and the membership policy is incredibly expensive predatory, and hard to quit. be ready to spend 8 hours a day telling people that are financially struggling that they cannot cancel their membership. when therapists call out for the day you pretty much have to start your day out calling all of their appointments and telling people first thing in the morning that the appointment they've had to wait weeks for is gone and their chronic pain needs to continue for even longer as you re-schedule them out weeks in advance.

See reviews by: Helpful|Rating|Date|All