Pros
Front desk employees receive free and discounted massages. Full time hours were 40+ and part timers got a full 20. The massage therapists and estheticians are great people to work with.
Cons
Managers/owners at Massage Envy Asheville NC only care about your membership sales. To sell a membership you have to recite a script word for word that's "guaranteed to sell," but if the guest doesn't sign up, it's your fault for being 3 or 4 words off. When you do sell a membership, there's almost no recognition. Their only concern is how to get you to make your next sale and why you didn't make the sale before it. They say you will earn commission, but you only earn commission if your sales are above exactly 25%. If you reach 25% they just try to get you to increase your sales. They micromanage every 15 minutes of every hour of your day, telling you when it's time to do laundry/pull charts/make phone calls/vacuum the halls/wipe things down. For every guest you need to do a 15 minute intake process and paperwork to find the guest's "need for massage" and challenge their objections to find ways to get them to say yes. If you're not able to keep up with the hourly checklist or guest paperwork because you're talking with a guest or answering phone calls, they ask why your membership sales don't reflect that. A lot of days you're unable to take your 30 minute lunch break because there's too much going on in the clinic to keep up with. Turnover rate is very high because the pay is so low and they ask so much. One of the owners is very condescending, especially to female employees. Upper management is overworked, but has to cover the front desk at times because they can't keep front desk employees. Don't work here unless you hate positive reinforcement and like being talked down to.
