The commission is a joke! - Front Desk Sales Associate Massage Envy Employee Review

2.0
Feb 3, 2016
Recommend
CEO approval
Business Outlook

Pros

Discounts on massages, facials, and products.

Cons

When you first start, they'll have you under the impression that it will be easy to make commission and that you can earn great pay. Please do not believe them! If you don't meet the sales quota you will be written up. Training is a joke & they expect you to convince nearly every guest to join the membership. Most people aren't interested in paying a monthly fee for a massage. Some coworkers will try to sign up the guests you were assigned to which only hurts you numbers even more. There is a lot of backstabbing at ME. This place has a high turnover rate....beware!

Explore other reviews about Massage Envy

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

We have consistent hours available

Cons

The only thing I can think of

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Massage Envy Response
1mo
Thank you for your positive review. We're thrilled to hear that your experience as an employee in a Massage Envy franchised location was a positive one.
2.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

good chance to build office skills to enter higher role. work here if you are tired of working in food service and want to build computer skills for office work.

Cons

pay is dirt, VC firm that owns half the company is constantly making things worse, and the membership policy is incredibly expensive predatory, and hard to quit. be ready to spend 8 hours a day telling people that are financially struggling that they cannot cancel their membership. when therapists call out for the day you pretty much have to start your day out calling all of their appointments and telling people first thing in the morning that the appointment they've had to wait weeks for is gone and their chronic pain needs to continue for even longer as you re-schedule them out weeks in advance.

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