Really HORRIBLE experience - Licensed Massage Therapist Massage Heights Employee Review

1.0
May 23, 2018
Recommend
CEO approval
Business Outlook

Pros

Lots of hands on time to gain experience. Nice clients.

Cons

*REVIEW REWRITTEN AFTER FRANCHISEE INSINUATED LAWYER WOULD BE INVOLVED** My paycheck was short every single time. Sometimes very little and sometimes more than $30. My first paycheck was late, so I had been working for over three weeks before I received my first pay. I felt undervalued and was under booked. I was promised a lot of commissions, ability to advance, and more. But my second day on the job my boss was harassing me for a free massage, which I had to argue with her as to why I should be paid for it. Ultimately I was paid for it, but it was an unnerving experience which made me feel as though my job was being threatened from the start. The scheduling was awful, and I saw multiple employees treated very badly. Receptionists were ill trained, which led to workplace tension and poor scheduling. I, myself, was told I would have three full days of training, but on the second day of employment I was no longer training and given clients. I felt very unprepared and management knew this and never sought to correct the lack of training. I saw hot towels heated up in a microwave in the break-room where food was prepared (management witnessed this event and did nothing to assure us that the issue and worry of hygiene was resolved), the floors were audibly sticky, and the warmer for the hot stones was caked with grime. Management often did not even keep CUPS, PAPER TOWELS, or OILS in stock. I was only given one shirt to work three days in a row with, and it wasn't even my size, so I had to do laundry after every shift when I got home, so it was very hard to do my job. It was the worst experience I've ever had working.

Explore other reviews about Massage Heights

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great culture with a hands on approach from ownership.

Cons

Pay caps inhibit growth at a local level.

4.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Consistent traffic. Excellent opportunity to gain experience for therapists new to the profession.

Cons

Pricing structure is very limiting on earning potential for seasoned therapists who are already invested within their craft.

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