Operational failures - Customer Service Representative Mattel Employee Review

2.0
Feb 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Fast paced environment with daily challenges

Cons

Limited staffing, broken systems and denial at corporate level of actual daily results.

Explore other reviews about Mattel

5.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Mattel is a notable name and you get to work with some really great brands.

Cons

Strict in-office policy, 4 days in-office.

4.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits if you get hired.

Cons

They mostly hire temp employees so they don’t have to pay benefits, but you aren’t temp. You are full time.

1
See reviews by: Helpful|Rating|Date|All