Pros
- It will help you develop your skills in handling phone conversations - if you need those - Also can get some experience in handling angry customers. -
Cons
- Super boring place to work at (at least the call center.) You work in a cubicle in a dark warehouse looking building - you loose self appreciation pretty quickly. - very bad incentives in the way the system is organized. Maximus is paid by CA government for the number of calls processed a day. This means that call reps are forced to do anything but make calls shorter, which normally leads into very unhelpful customer service. - Pay is minimum. - very high turn over - always a risk of loosing job, if the govt. decides to discontinue the contract. (and with the CA budget problems the risk is high every time) - No bonuses, not raises. No company culture. Pretty much just 8-5 in-n-out work.