Pros
Decent pay. It was a good opportunity to be a part of a brand new call center ramping up and starting from the beginning. The majority of the people you work with are great. You truly are helping people in the community and changing lives, so big picture is important.
Cons
Leadership is very biased, favortism is rampant. The company has no problem lying about what is going on. There is no guarantee of a job.... there is always the threat of "losing the contract" and the center shutting down. High up leadership is constantly changing so there is no consistency. Metrics focus changes weekly. Morale is very very low throughout the center. Getting promoted has nothing to do with your ability, just who you are friends with in leadership.