Pros
No pros the job is all about keeping the people calling back over and over
Cons
No first call resolution allowed, basically HHSC or Maximus doesn’t want us to resolve issues right away they want us to give the least information as possible so the applicant can call back it’s called job security. I have lots of experience in leadership and I was not allowed to resolve issues that were important for the clients to know. I felt stuck snd not able to do what the job needs for the applicant and the state workers wouldn’t have they’re work cut out for them. The states can not staff enough workers because of Maximus business ways of thinking. Maximus should allow the reps to do more as they train us to so the state workers get help. This is the worst place I worked because I thought I was gonna help the problem the HHSC has with so many applicants having to wait so long for a answer to an application but instead I couldn’t help but see and feel I was part of the problem because Maximus wants job security. In sane