Pros
Job is flexible, VTO is offered when available, also flex-time and LWOP. Two medical excuses per quarter and each is good for 3 days, it is without pay though. We have a hotline for calling in, you accrue points that roll off but if not responsibly monitored can lead to termination. It is remote, and equipment is provided.
Cons
Stressful calls, rude clients, you are micro-managed and every second of your day is monitored. Any deviance from scheduled talk-time is construed as call-avoidance. Management is not consistent and when you question conflicting directives you are threatened with insubordination write-ups. There are a mass onboarding of new employees every quarter due to absurd turnover, making labor dispensable and HR ambivalent to our concerns regarding quality of management.