They think you are robots - stay away. - Customer Service Representative (CSR) Maximus Employee Review

1.0
Mar 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home, flexible with schedule.

Cons

THE WORST COMPANY I HAVE EVER WORKED FOR. I HATED IT. Work here if you want to be an underpaid robot. I had moments where my throat hurt because I received 100+ calls a day - I would take a break to rest my voice but my micromanaging boss would have an issue with it. I got written up for it as well even though I told them that I needed to rest my voice. Also, good luck using the bathroom. They tell you when you take too many breaks and also tell you there isn't a limit. Oh and supervisors sound as if they are reading from a script when you provide feedback.

Explore other reviews about Maximus

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay Benefits Family oriented Flexibility Work/Home life

Cons

Nothing really, it's a really great company

3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid Holidays, a good amount of sick pto and regular pto.

Cons

They have been doing a few rounds of layoffs and not hiring new staff. I feel more like a number than an actual person. They removed the incentive program and keep pushing for better numbers, but there is no drive to do so.

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