Good Customer Service Experience, but Respect is not even a word heard here!!! - Crew Trainer McDonald's Employee Review

2.0
Nov 17, 2011
Recommend
CEO approval
Business Outlook

Pros

Working at Mc Donalds will allow you to get great experience with Customer Service. You will learn a huge menu!! So when you go somewhere esle it will be way easier. You learn how to work as a team with other crew members. You get a learn a little about everything....hadle money, make drinks(since their drink menu continues to grow), make desserts(since their dessert menu continues to grow). You get to experience how serving a customer is a top priority and you have to do it in a fast,accturate and friendly manner!! You get to learn how stock, organize and clean. You get to see how the managers manage their shifts whether they are good at it or not...you can take mental notes on what you would do in that situation. Mc Donalds is always busy so be prepared for continuous rushes.

Cons

I'm sure this goes for every food restauraunt...Customers will be rude and picky!!! Especially fast food...they expect everything to be fresh and fast...but thats not always the case due to certain reasons. They will yell at you and treat you like your nothing. As for the Managers, they need to treat employees with more respect. They dont praise you for your hard work as often as needed. Managers all have a different way of running things so new employees get confused. The closing do suck because there are less exmployess but not to bad if your willing to work hard.

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5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Delicious free food for me

Cons

Unhealthy free food for me

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

You could recieve free meals during and right after your shift,as well as free drinks, ok work life balance for part time,

Cons

Working environment was highly unprofessional and toxic at the time, workers would call customers the r slur behind their back as well as using the r slur at every given opportunity,I would work around 7 or 6 hours and would sometimes go weeks of shifts without getting any kind of break . The only sort of break you get is from using the restroom. Sometimes people would not communicate on schedules. I had a day unavailable because I was attending community college at the time,they called me right as I was headed into class and I assumed it was spam as I didnt recognize the number ,the next day they got upset with me for no showing,when I had been open about what times I was available and unavailable since the interview and management knew. Everyone always in a bad mood,customers and staff. Was not trained to do certain things and then would have management upset with me for it. Draining experience, also unfriendly to autistic people.

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