Expect boring work - Generalist McMaster-Carr Employee Review

2.0
Dec 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits, good pay, nice PTO bank, 401k paid for by company.

Cons

Super boring work. Call center type atmosphere for those of us who are FORCED to be on the phones. Phone call takers are treated like crap by other internal departments and paid just the same as those in other customer service departments, however, the work on the phones is tremendously challenging and difficult. Phone calls can be mentally draining, and you are dinged for taking too much time to recoup after rough calls. Bringing these issues to management does nothing - falls on deaf ears. I was told for years that "things would change" and it has not.

Explore other reviews about McMaster-Carr

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent people, great opportunities internally and externally to learn. Met some of my best friends there.

Cons

Can be stressful, long hours, and of course at times competitive.

4.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

- Pay/benefits are incredibly generous - People are generally easy/nice to work with - Note that the Systems department seems to be fairly isolated from the negative issues discussed in other reviews (e.g. tension between warehouse workers and management) - I haven't experienced any of those issues within the systems department. In my opinion, Systems is a great place to work and develop as an engineer. - Hybrid work style (3 days in office). Personally, I like hybrid more than both fully in-office and fully remote styles. - Great cafeteria with good food and cheap prices. - Good work/life balance (outside of being on call, I can leave work at work).

Cons

- Work is not super interesting to me. I come from a highly technical, but very different (not ecommerce/industrial supplies), background where I was doing work I was much more interested in. No doubt there are folks in Systems who love the domain though. - While I'm not on call a ton (1-2 weeks every few months), I really hate being on call. I like to leave work at work. Note that joining at least one reliability team is expected within your first year or so.

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