Isolation and confusion made for a frustrating experience - Patient Service Representative Med-Metrix Employee Review

1.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

The position is work from home.

Cons

Only 1 person was able to help me with the client I was assigned to. Supervisor never spoke to me or provided me any feedback. The client didn't seem really organized and it made the position stressful. No teams chat group for my client. It was like you where on your own, figure it out. Never knew or spoke with anyone who was on my team. felt like an outsider. 2 different SOP's so the one I was told to use during training didn't match the one for Patient support. Being told on the last day of nesting "oh I told the team leads to watch out for you, you'll be here until your client decides what they wanna do." What?! In all my time in working from home this I will say was the worst experience ever for me.

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Med-Metrix Response
1mo
We appreciate you sharing your thoughts. While we’re disappointed to hear that parts of your experience were challenging, your feedback helps us understand where we can do better especially in the areas of client support.

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