Cleveland - Burnout killed the rockstars - Registered Veterinary Technician (RVT) MedVet Employee Review

2.0
Apr 18, 2022
Recommend
CEO approval
Business Outlook

Pros

Most of the DVMs, RVTs, VAs, and CSRs are very hardworking and fun to work with. Three of the four Clinical Managers have a very high, impactful presence.

Cons

Understaffed and dangerous nurse to patient ratio. High turnover rate. PTO denied due to understaffing, but high turnover rate due to being burnt out from PTO denials. Very high workload and emotional demand on Nursing Department, which leads to compassion fatigue and burnout. Transfer of new, non-critical patients to Nursing had only been stopped a single time in all of my shifts. Very poor communication between Clinical Manager and Nursing Dept. Most staff who receive TLC awards are employees who keep their heads down, smile, and don't question methods/try to make positive changes. Employees who are extremely hard working and go above and beyond to implement positive change are overlooked for awards due to trivial matters that do not affect patient care. Those who try to make positive changes are met with resistance, which many times has led to the staff making the change themselves and management never even notices. These occurrences lends insight into how absent that CM was considering it was them who denied the change but then never noticed when we implemented it anyway. ER staffing is favored over Nursing staffing, which leads to high hospitalization rates and subsequently lower standards of care due to unsafe nurse to patient ratios. The cost of the care given is skewed beyond recognition. I would never take my pet to MedVet without a discount because I wouldn't be able to afford it, and knowing the low care administered to non-critical patients, I know the value of care couldn't hold a candle to the final bill. This is not because the nurses and doctors don't care, in fact, they care so much that they skip breaks to take care of the patients. It is the unsafe and unattended-to high nurse to patient ratio.

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MedVet Response
4y
We appreciate you taking the time to share your feedback and helping us continue to evolve and make implementations for a healthy work environment. We are aware that our teams continue to be challenged by the increased workload that the past couple of years have brought and continue our focus on internal training opportunities along with strategic recruiting to attract the best and most skilled talent in our field. MedVet is committed to serving our Referral Partners and community 24/7 and we recognize that this requires mindfulness around scheduling and how we prioritize our team member's needed time to relax with our continued needs on those less-preferred days and shifts. We strive to always foster an environment that is positive, teamwork-oriented, and compassionate. Furthermore, we aim to grow leaders that promote an inclusive and collaborative environment, all while being approachable for any concerns from team members. MedVet prioritizes transparency and communication among all caregivers and we see these qualities as key elements for a healthy work environment. Communication continues to be a goal we work on and is our focus for our Employee Experience in 2022. Communication is truly a team-effort from leaders to the broader hospital and between our clinical departments that needs work from all sides. Additionally, we have resources available to employees to help offset burnout, such as our mental wellbeing apps, our Employee Assistance Program, and the creation of a well-being room. Utilizing PTO is always encouraged to help team members reset and recharge. We are always looking for ways to further innovate and improve so that team members do not feel over extended. We encourage any concerned team members to reach out to their HR Partner, Clinical Manager or Hospital Director for further discussion. Thank you for your feedback.

Explore other reviews about MedVet

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

The staff at the Commerce MedVet have been very supportive and helpful with teaching me the skills I was previously lacking. I got my first feline jugular blood draw and I was also given great tips about IV catheter placement.

Cons

I have no cons, the staff are very welcoming and if you want to learn they want to teach.

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MedVet Response
3d
Thank you for taking the time to share your experience. We are thrilled to hear that the MedVet Commerce team has been so supportive in helping you build your technical skills and confidence. It's wonderful to know you've had opportunities to learn new techniques, such as feline jugular blood draws and IV catheter placement, while receiving encouragement and guidance from your teammates. Thank you for your kind words and encouragement. We appreciate you being part of the MedVet team and look forward to supporting your continued growth and success.
5.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Everyone is super friendly, helpful, and welcoming. Ability to give the best care to all animals walking through the doors. Feeling like I am making a difference in Veterinary Medicine. Never a dull moment.

Cons

Can be overwhelming If you do not like fast paced environments, it may not be the best job for you.

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