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Medical Mutual

Engaged Employer

Medical Mutual reviews

A lot of work for little pay. - Customer Care Representative Medical Mutual Employee Review

5.0
Jan 31, 2022
Customer care representative
Recommend
CEO approval
Business Outlook

Pros

Training is long but thorough. Professional trainers and other supervisors/management. They will do what they can to help you if you are stuck or confused. Great company but a lot of work for little pay.

Cons

Training is really A LOT for what they pay you. It seems as though the salary/hourly wage could be significantly raised for everything they want you to do. They expect a whole lot for a small hourly rate. Customer Care does SO much! The training is stressful and overwhelming. Management was very nice and helpful but it doesn't negate the amount of stress you endure during training trying to learn so much or the low pay for what is expected.

Explore other reviews about Medical Mutual

5.0
Jun 26, 2026
Medicare pharmacy coordinator
Recommend
CEO approval
Business Outlook

Pros

They offer 4 flex hours per week

Cons

Promoting is done very slow

2.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

So much team spirit and genuine care amount your team. Nice PTO

Cons

Leadership that cares more about their own bonuses and salaries than any employee. ELT is wildly out of touch with how employees feel about them and think of them. The town halls are essentially a butt kissing session for executive leadership. The current ELT has truly ruined this company with their classism, willful ignorance to any opinion that isn’t theirs or in their tax bracket and overall greed. Truly a shame because the staff as a whole (minus ELT) genuinely care about what they do and want to help people, and build a company that shines and is known for its ethics and dedication.

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