Stressful calls and terrible medical benefits. Can’t afford mental health visits this job caused. - Customer Care Specialist Medical Mutual Employee Review

3.0
May 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Peers and supervisors are nice. Can work from home.

Cons

Have to pay 2800 out of pocket before MMO pays for medical or mental health benefits. There’s no copays! This job has caused stress and anxiety , and now financial hardships due to deductible.

Explore other reviews about Medical Mutual

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

They offer 4 flex hours per week

Cons

Promoting is done very slow

2.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

So much team spirit and genuine care amount your team. Nice PTO

Cons

Leadership that cares more about their own bonuses and salaries than any employee. ELT is wildly out of touch with how employees feel about them and think of them. The town halls are essentially a butt kissing session for executive leadership. The current ELT has truly ruined this company with their classism, willful ignorance to any opinion that isn’t theirs or in their tax bracket and overall greed. Truly a shame because the staff as a whole (minus ELT) genuinely care about what they do and want to help people, and build a company that shines and is known for its ethics and dedication.

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