Poor Company to work for - Customer Service Representative Medical Mutual Employee Review

1.0
Jun 21, 2024
Recommend
CEO approval
Business Outlook

Pros

Paid training and working from home is the only good about this employment

Cons

There is very poor management at this company. When hired they advised that there are great advancement opportunities but that turned out to be false. I spoke with HR for other positions that fits my background and experience and multiple positions were given to me to apply to and i didnt even get an interview i was bypassed. Management focuses on your failures instead of helping you become better. Policies arent explained to you until you make a mistake. Pto time was not clearly explained upon hire leading to corrective actions then once i left the company HR deposited an amount then reversed it then deposited a smaller amount and couldnt explain why when i called. I spoke to two employees that still havent resolved my matter, yet they keep giving the run around. This company micromanages you. The work was very stressful especially with the work schedule, little breaks and lack of training especially for the Mod 2 portion. The pay could be more especially for the call center, the amount of work is not worth the pay. I dont suggest this company to no one!

Explore other reviews about Medical Mutual

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

They offer 4 flex hours per week

Cons

Promoting is done very slow

2.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

So much team spirit and genuine care amount your team. Nice PTO

Cons

Leadership that cares more about their own bonuses and salaries than any employee. ELT is wildly out of touch with how employees feel about them and think of them. The town halls are essentially a butt kissing session for executive leadership. The current ELT has truly ruined this company with their classism, willful ignorance to any opinion that isn’t theirs or in their tax bracket and overall greed. Truly a shame because the staff as a whole (minus ELT) genuinely care about what they do and want to help people, and build a company that shines and is known for its ethics and dedication.

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