Don't drink the Kool-Aid - Senior Counselor Medifast Employee Review

1.0
Jun 15, 2016
Recommend
CEO approval
Business Outlook

Pros

To be expected, the relationships built with clients, 20 minutes at a time. Freedom to use your own knowledge to guide clients towards wellness outside of the Medifast program in Maintenance.

Cons

Being stretched so thin that customer service suffers because of it. Short-staffed all the years I've worked there. Upper management absolutely in denial about what's best for the staff: No work/life balance. No two days off in a row. So short-staffed that if you want to take one day or even a couple of hours off, the team suffers for it and you feel guilty. Always, always having to cover for somebody being out sick or just out because the staff is so small. No connection between other locations, lack a culture and a sense of belonging to anything. Corporate doesn't recognize performance. Pay is dismal and there is no overtime and "full-time" is 34 hours a week. When they do hire, it's recent college grads or not even graduated so they can underpay. Creating puppymills with no truth to the "You'll grow and have a chance at management one day!!" Again, the pay is DISMAL.. RUN RUN RUN as fast as you can. It's been a sad waste of years waiting for the change that was promised and nothing came of it. Know your worth before you even sign up. If you're educated and you know nutrition and wellness and fitness, bring it somewhere else where they value you and your worth.

Explore other reviews about Medifast

5.0
Jan 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Medifast is in the midst of an exciting transition to helping people improve their metabolic health. People are dedicated to helping others and support each other amongst teams, which makes the hard work worthwhile.

Cons

The work is currently fast-paced to meet the changes in the market.

5.0
Jan 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive work environment, growth opportunities

Cons

The ethics of selling health programs can get fuzzy

See reviews by: Helpful|Rating|Date|All