A Company That Cares - Customer Service Representative Melaleuca Employee Review

5.0
Dec 21, 2020
Recommend
CEO approval
Business Outlook

Pros

I have worked at Melaleuca for a little over 2 years -$90 in free products to familiarize yourself with the products and provide a safer, more eco-friendly home for you and you family (I haven't needed to buy soap, shampoo/conditioner, dish detergent, or laundry soap since I've worked here) -great benefits (401K with Employer match, insurance, employee gifts and gift cards) -feedback and a system from leadership to help you improve and progress not just in the workplace -opportunities to explore other departments and promote

Cons

-tough phone calls (Supervisors and Managers help give training and positioning to handle these calls -adjusted schedules at the end of the month (About the last 4 days)

Explore other reviews about Melaleuca

5.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team with incredibly intelligent people. Great management and career growth.

Cons

I dont know of any

1.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

- side benefits are okay - it is a median sort of job - I personally have some freedom do to personal professional development on the clock when there is no immediate need for my work (happens very little) - People half listen once they know you have been at Melaleuca after about 5 years

Cons

- No management that knows what they are doing - Not very customer-focused - Don't seek to fulfill their strategic imperatives or strategies or mission - Very hard for people to listen to you because you're new - They don't have a lot of integrity - Very slow to solve problems - Don't worry about making improvements in processes or tools we use - Slow AI usage and no proficiency in AI usage, strategies or implementation - Managers micromanage because Melaleuca is "unique" - Most of the positive things they tout all the time serves only the company's image, not the employees - Don't worry about giving raises in a timely manner - Not goal-oriented employer And I could probably keep going, but will stop here.

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