Decent pay with a lot of stress - Customer Service Representative Melaleuca Employee Review

Call center work is very stressful, you are always supposed to be 100% ready to work and give it "World Class" which if not met you run the risk of getting that call graded thus receiving a "bad grade" and putting you lower on the "rank" of employees. Extremely high expectations, it's not cold calling but they expect you to sell mediocre services like a home security system or a virus-protection software. If you don't, well then your call grades suffer. Getting time off is next near impossible. In order to get a lunch break, I know it's not required in the state of Idaho, you have to work 7 hours. If you're below that threshold, which they schedule 6.5 hour shifts for that reason, you get 4% of your shift as "Personal Time." So, if you work a 6 hour shift, you get around 14 minutes. Month ends are not fun, part time work goes from around 20 hours to 30 hours. For the first few days of the month and last few, your shifts are lengthened. More stress and higher call volume. Finally, the stress on "Melaleuca is not an MLM" drove me crazy. The idea that they're Direct Consumer Marketing, which really sounds like a term they made themselves, is asinine. You can only get member pricing by enrolling under someone's "organization" and then committing. to a ridiculous amount of product purchasing each month, around $90 -100 is what I saw usually. Of course, that can be relieved by offering memberships to others which then pays yourself. It creates a triangular, or pyramid, form. The companies policies are tricky and sneaky, you can't cancel over the phone but you can enroll like that. Customers pay for shipping, the product point commitment, the Back Up Order.