Was good way to start my insurance career - Customer Service Representative Mercer Employee Review

3.0
Dec 16, 2022
Recommend
CEO approval
Business Outlook

Pros

They paid for your licensing and training was 6 weeks or longer. So you were ready for your job by the time you got to it.

Cons

They changed everyone's hours and gave some of us a pay cut of 10% or more with less than 2 weeks notice. They changed the job responsibility after a few months, so we went from helping people choose an option to strictly fielding complaints because Mercer was not paying people out on time for reimbursements.

Explore other reviews about Mercer

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits for employees

Cons

Work life balance is an issue at times

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Mercer Response
5d
Thank you for taking the time to share your thoughts. We are happy to hear you are enjoying your being part of the Marsh team.
3.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people Good work life balance

Cons

Deadlines can impact work life balance pay

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