Avoid at all cists - Customer Service Representative Mercer Employee Review

1.0
Mar 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Nothing to count on about this company

Cons

Middle management is on the race to kick out experienced staff including team leaders. Meagre pay with a shameful culture Short-staffed with 500 calls amongst a team of 15 consultants with fluctuating KPIs which are impossible to achieve

Explore other reviews about Mercer

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits for employees

Cons

Work life balance is an issue at times

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Mercer Response
5d
Thank you for taking the time to share your thoughts. We are happy to hear you are enjoying your being part of the Marsh team.
3.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people Good work life balance

Cons

Deadlines can impact work life balance pay

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