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First, thanks very much for the feedback regarding introducing “corporate wide changes”. We always try to fully test and vet changes to technology and process, prior to deployment. Over the past eighteen (18) months, we have focused on deploying technologies to help Mercury scale and improve communications and collaboration across the company. While our intentions have been good, based on your feedback, we could have done a better job communicating our plans, the reasons for the changes and training employees.
Going forward, we will make every effort to ensure we focus on testing, communication, and training. Thanks again for bringing your concern to our attention. If you have more to share, please feel to reach out to me directly.
Best regards,
Jamie Ryan CIO