Frequent layoffs - Patient Access Representative Mercy Employee Review

3.0
Jul 10, 2019
Recommend
CEO approval
Business Outlook

Pros

I'd love to say workplace security. Nope. I have expensive insurance but it is good. If I actually used it. I get a paycheck. That's a pro. The real pro is helping patients. Being a shoulder to cry on. Wonderful co-workers in some areas.

Cons

It's not fun every August to expect a pink slip. It's not fun to be asked to grade your charity work off the clock. My time my business. Besides bragging on charity isn't what the Bible says.

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Mercy Response
7y
Thank you for providing Mercy with 10+ years of service! Mercy is able to deliver a transformative healthcare experience thanks to PCAs like you. The work you do is life changing. We appreciate you sharing your thoughts in regards to our compensation structure. As a non-profit ministry following the path of the Sisters of Mercy, we strive to create equal opportunities for all co-workers and remain competitive with our compensation and benefit packages. After doing an extensive evaluation of our packages in comparison to other employers in the area as well as our industry, we find that our compensation and benefits are fair. If you would like to discuss your benefits and compensation packages further, please email mercyrecruitmentfeed@mercy.net. Thank you for taking the time for provide us with feedback!

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5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great culture, great history.

Cons

The hospital is a big and is very busy!

4.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Care Management leaders and team members. Benefits are solid and start immediately. Mercy as a whole values employees more than other health systems.

Cons

Perpetually short staffed and work over scheduled hours.

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