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      Mercy

      Engaged Employer

      Mercy reviews

      Springfield Contact Center-Call Center - PSA II Mercy Employee Review

      1.0
      Mar 5, 2023
      Psa ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Attendance incentive bonus but ends in December 2023 Trainers are nice and friendly

      Cons

      Upper management micro manages and does not allow for true growth. You will get a write up really fast because they value perfection and robots! If you call in to Mercy primary care or internal medicine, you ARE NOT speaking to the office!! Upper management encourages lying to the patients about this and you must rebuild and not let the patient speak to the doctor office directly!

      avatar
      Mercy Response
      3y
      Thank you for completing a review and sharing feedback regarding your experience and perspective. If you have any further feedback to share, please contact our team via email at mercyrecruitmentfeed@mercy.net. Thank you!

      Explore other reviews about Mercy

      5.0
      Apr 30, 2026
      Environmental services manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great culture, great history.

      Cons

      The hospital is a big and is very busy!

      4.0
      Jul 9, 2026
      Program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      mission minded, good people. supportive leadership.

      Cons

      low pay. slow response to concerns.

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