Metlife - Senior Customer Service Representative MetLife Employee Review

4.0
Oct 3, 2016
Recommend
CEO approval
Business Outlook

Pros

Good coworkers, management is nice, they always have fun events going on, days where you dress up differently or contests and such. Flexible schedules, good benefits.

Cons

Low salary, unrealistic expectations of staff as far as calls taken. Software programs don't work correctly, and staff is expected to work around issues that make doing the job correctly impossible.

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5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, competitive salaries

Cons

Busy peak season usually from Sept - March

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great coworkers, great insurance product, good leads, friendly environment

Cons

Staffing at times would be low

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