Don't Drink The Kool-Aid! - Customer Service Representative MetLife Employee Review

1.0
Jan 4, 2021
Recommend
CEO approval
Business Outlook

Pros

Location and campus were the only two positives during my tenure with MetLife

Cons

No support from Management, Slow to No Response from Help Desk, Old systems. Your entire schedule is micro managed, big push for metrics with lack of employee training. Caller scripts that are robotic . If this is a great place to work like management portends it to be, why so much turnover??

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5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and flex time.

Cons

Unrealistic workloads, constantly changing process for promotions, limited cross departmental communication or accountability, career stagnation in some departments, employees rated on bell curves for annual reviews.

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